Getting a caricature is not always easy…

 

Let me tell you the story of this guy who just created a new blog design and wanted to have a nice caricature of himself to put in the About part. After searching on the web for an affordable solution, he finally found this company called Fast Icon (now Caricature Icons) which is doing really nice drawings. So on June 20th he ordered the caricature and sent all required pictures. Let’s add one more detail before going further, there is this nice quote on their website :

How long does this all take?

Each Caricature icon is completed in around 3 days, depending on complexity. However, because of the number of orders we get, most caricatures are delivered within a week or two of receipt of your picture/s by the artist, sometimes sooner.

One week after, this guy sent a 1st email to inquiry about the lack of communication - did the order arrive or not ? He got a really fast reply saying that they “really lament the delay in the delivery and communication lack [...]“. Well sometimes, “Shit happens“. He finally get the first sketch of the caricature on July 9th. And… and… nothing. He tried to get back in touch 3 times (July 17th, August 6th and September 26th) without much success. So he decided to introduce a ticket to 2checkout (the e-commerce solution used by Fast Icon) and, “Oh Miracle!” he got a reply the same day (October 9th) saying “We had a work overload that left us slower, but you will receive an update of your order today.”.

Who will guess how it will end ? Okay, let’s go to the conclusion : yesterday, after again no news from Fast Icon, the guy introduce a request to 2checkout to be refunded, what they have done immediately. It’s a bit sad to offer services on the web and not being able to communicate properly - a delay of 3 months deserves at least a decent explanation.

I wanted to share this story with my readers because I think that this is what a blog is made for, share experiences (bad or good). Of course, any similarity to anyone alive or dead is just a coincidence

Posted in Blog, Personal